Privacy Policy

This Privacy Policy explains how RE/UGC (“we,” “us,” or “our”) collects, uses, discloses, and safeguards information about you when you visit our website or use our Service. By using the Service, you agree to the practices described in this policy.

1. Information We Collect

Information you provide

• Contact details such as your email address and name when you create an account or contact us.
• Payment information (processed by our third-party payment provider; we do not store full card details).
• Product information you submit, such as your product URL or category, to help us personalize the library.

Information collected automatically

• Usage data such as pages visited, referring URLs, browser type, device information, and timestamps.
• Analytics data collected via tools such as Google Tag Manager, Microsoft Clarity, and Ahrefs Web Analytics.
• Cookies and similar technologies, as described below.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service and your account;
• Process transactions and send related communications;
• Respond to your questions and support requests;
• Send service or marketing communications, where you have consented or where permitted by law;
• Analyze usage to improve the Service, its features, and content;
• Detect, prevent, and address technical issues, fraud, and abuse.

3. Legal Bases (where applicable)

Where data-protection law requires a legal basis, we process your information on the basis of your consent (for example, for marketing communications), the performance of a contract (to provide the Service), legitimate interests (to operate and improve our business), or compliance with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Service (hosting, payment processing, email delivery, analytics).
• Analytics partners who process usage data on our behalf under their own privacy terms.
• Legal and safety — where required by law, regulation, or legal process, or to protect our rights, safety, and property.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how the Service is used, and support analytics and advertising. You can control cookies through your browser settings; disabling them may affect the functionality of the Service.

6. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Your Choices and Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing. You may also withdraw consent at any time. To exercise these rights, contact us using the details below. We will respond within the timeframes required by applicable law.

8. Security

We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children

The Service is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take steps to remove it.

10. International Transfers

Your information may be transferred to and processed in countries other than your own, which may have different data-protection laws. By using the Service, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the latest revision appears at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact

If you have questions about this Privacy Policy or your personal information, please contact us through the contact information provided on the Service.